NTT DATA – SAP Trends Podcast: Cost to Serve

In this latest episode of the NTT DATA SAP podcast, Jeff Van Pelt, Consumer Industries Principal at NTT DATA Business Solutions in the US, discusses the current landscape of consumer industries and explains the importance of investing in new technologies to get closer to the consumer, grow sales and boost profitability.

Some key trends he mentions include the rise of e-commerce and direct-to-consumer sales, the growing focus on sustainability, the increasing demand for personalized and customized products, the need for supply chain resilience in the post-COVID era, and the heightened emphasis on health and wellness products.

The conversation then shifts to the role of SAP technology in addressing these challenges. Jeff emphasizes SAP’s evolution from being an ERP company to its current comprehensive offering that spans supply chain management, product life cycle management, trade promotion management, analytics, business intelligence, and embedded AI and Machine Learning.

Jeff explains the importance of understanding the total cost to deliver a product to a customer and introduces NTT DATA’s Cost to Serve solution. This helps players in the retail sector gain transparency into costs, improve pricing decisions and so boost profitability.

The podcast concludes with Jeff explaining why NTT DATA is particularly well positioned to help consumer industries, citing the company’s singular focus on SAP, its industry-specific expertise, assets such as the Cost-to-Serve accelerator, and proprietary IP that contributes to project acceleration and effective delivery.

Just hit “play” to listen to this fascinating conversation about how consumer industries can get the most out of new technologies.