Qualtrics by Sandra Valtierra, Customer Engagement Manager
We invite you to watch the video of Sandra Valtierra, Customer Engagement Manager, in which she explains Qualtrics.
In the video, Sandra will share the current trends in Qualtrics such as experience management closes the gap between people and organizations, the target is to keep loyal customers, 1) manage a human holistic experience 2) balance digital and physical 3) understand customer concerns and act on it, bad experience causes churn, all channels are important and unstructured data must be analysed.
She will mention the 4 main problems: be different and act quickly, centralise the voice of customer, connect all data and act on customer information at a scale.
Sandra will also present the work NTT DATA is doing and the next steps.
Sandra Valtierra, Customer Engagement Manager